returns

The client will have the right to revoke the requested order within a period of seven days from its receipt, after notifying ASORAL COSMÉTICOS SL In case of exercising this right of withdrawal, the return costs and damages will be borne by the client. suffered by the product or merchandise. The right to return will not apply to those personalized products or that for reasons of hygiene or other legally contemplated exceptions are not subject to return.

ASORAL COSMÉTICOS SL will accept only a minimum wear of the product due exclusively to its test to make a decision on its definitive acquisition without altering the conditions of the product at the time of delivery. In cases of excessive use of the good, its return will not be accepted.

To make a return, the customer must take into account the following:

- Returns are not allowed on products for personal or intimate use due to hygiene issues given their nature.

- Shipping costs will not be paid for the original receipt of the order at the address provided by the customer, regardless of whether the customer had paid for the shipment or not (free shipping).

- The product to be returned must reach us in perfect condition and in its original packaging, including guarantees, labels and instructions for use. The cost of shipping to our warehouses is borne by the customer.

- Returns of products purchased through the web in any of the physical stores of Cosméticos de la Rosa are not allowed. Web returns must follow the protocol established in these lines.

Thus, the cost of the first shipment (4.95 euros) and the cost of administrative processing and shipping to our warehouses (10 euros) will be deducted from the total to be returned, a total of 14.95 euros. In the event that the customer has been charged the shipping costs the first time, because their order was less than the amount stipulated as free shipping, the costs of the first shipment will not be deducted.

In all cases, the refund of the amount will be made to a bank account number of the person who placed the order or through the bank card with which the payment was made, within a maximum period of 10 days from the receipt of the product in our warehouses.

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