General conditions of sale

1. PRICES

The prices of the products displayed on the website of EXCLUSIVAS TRENDS HAIR SL, include the Value Added Tax (VAT) that, if applicable, is applicable.

EXCLUSIVAS TRENDS HAIR SL reserves at all times and unilaterally the right to modify the price of the products and services offered through its website. To guarantee the client the certainty and security of the price of their products, this will be the one in force in the advertising that coincides with the moment of formalizing the order.

2. METHOD OF PURCHASE

At the time of formalizing the order through the web, the client's consent is understood to be given for the validity and effectiveness of the sales contract that binds the parties. EXCLUSIVAS TRENDS HAIR SL will store the order data electronically.

The commitment acquired by EXCLUSIVAS TRENDS HAIR SL for the sale and delivery of the products offered is subject to the stock of the advertised product and its availability while stocks last, for which EXCLUSIVAS TRENDS HAIR SL, in its commitment to quality and customer service , try at all times that the advertised products are available. However, in the event of exceptional circumstances of interactive multi-order or those others that cause the end of product stock, the order and the contract signed between the parties will be without effect by virtue of this resolution clause, fully reimbursing the customer in case of prepayment. the amounts paid by the same, without proceeding in favor of any of the parties any compensation for breach of contract, emerging damage or loss of profits.

3. P SHAPEAGEITHER

The following forms of payment are established:

• PayPal (an additional charge may be established for this service, which will be detailed before finalizing the purchase)
• REDSYS payment gateway for Visa or MasterCard payments.
• Wire transfer

4. SHIPPING FORMS AND TRANSIT DEADLINES

Orders placed before 1:00 p.m. will be processed the same day.(*).

Orders placed after 1:00 p.m. will be processed within 1 day(*).

(*) From monday to friday except holidays.

All shipments will be delivered through the Transport Agency to the delivery address established in the order and within the estimated timeframes in the following table:

(**) The transit times are the estimated working days for delivery since the order leaves our warehouse.

On special dates such as Christmas, Three Kings or special long weekends, 24-hour delivery is not guaranteed due to the high volume of goods in transport companies.

After the holiday periods, the shipment may take 24 or 48 hours due to the high volume of pending shipments.

In shipments to remote populations more than 50 km from any delegation of the transport agency, delivery may vary between 24 or 36 working hours, as they are special situations.

EXCLUSIVAS TRENDS HAIR SL, reserves the right to modify delivery times without prior notice in the case of orders for several packages or large packages or in the event of exceptional stock variations.

In all cases EXCLUSIVAS TRENDS HAIR SL will notify the customer of the expected delivery time for their order via email.

5- PLACE AND METHOD OF DELIVERY

The merchandise is at all times covered against risks of transport, loss and handling and will be delivered to the address designated at the time of contracting by the client. The subsequent modification of the place of delivery requested by the client may generate additional expenses on the sale price that will be at the expense of the buyer.

The merchandise will be delivered to the client by a transport company, together with a delivery note containing the data that allows the client to be identified, the order, the total amount to be paid (only for orders in the cash-on-delivery method) and the number of packages that make up the shipment. Orders for large packages (more than one meter on any of their sides) will be delivered at street level, so they will not be taken in elevators or up the stairs. In shipments made by CORREOS, depending on the size/weight of the package, CORREOS may not deliver it to the shipping address and it must be picked up at the CORREOS office. In the event that the client is not at the shipping address, their order will remain in custody for one week in the corresponding delegation.

The shipping cost in an order covers a part of a single shipment to the destination indicated when placing the order. Once the order has been sent, it is not possible to change the delivery address. If the courier company tries to deliver the order and the customer is absent, it will try to contact the customer a maximum of three times to make the delivery. If the client is absent again, the client must pick up their order by their means at the address that corresponds to the delegation of the courier company that has the package. In case of repeated failed attempts to contact the customer, the order will be sent back to the warehouse of origin. The customer will be refunded the amount of the order after subtracting the shipping costs (€4.95), whether these have been previously charged or not.

In the event that the client verifies errors in the merchandise received at the time of delivery or that it is visibly damaged, these circumstances must be recorded on the carrier's delivery note and these facts reported to EXCLUSIVAS TRENDS HAIR SL within a period of less than 48 hours by calling the customer service number of www.https://cosmeticosdelarosa.com/en/ 91 291 37 79 or by sending an email to contacto@cosmeticosdelarosa.com. In any case, the client must verify that the merchandise has been delivered in perfect condition. Claims later than 24 hours after delivery will not be accepted.

Merchandise that could not be delivered within a period of seven business days from its departure from the EXCLUSIVAS TRENDS HAIR SL facilities for reasons not attributable to the seller will be returned to the seller, and the amounts paid will be refunded in the case of orders in the prepaid modality except for the original shipping costs (regardless of whether the customer had paid for the shipment or not in a free shipment) as well as the shipping costs to our warehouses.

6. RETURNS

The client will have the right to revoke the requested order within a period of seven days from receipt of the same, prior communication toEXCLUSIVE TRENDS HAIR SLIn case of exercising this right of withdrawal, the return costs and damages suffered by the product or merchandise will be borne by the customer. The right to return will not apply to those personalized products or that for reasons of hygiene or other legally contemplated exceptions are not subject to return.

EXCLUSIVE TRENDS HAIR SLwill accept only a minimum wear of the product due exclusively to its test to make a decision on its definitive acquisition without altering the conditions of the product at the time of delivery. In cases of excessive use of the good, its return will not be accepted.

To make a return, the customer must take into account the following:

- Returns are not allowed on products for personal or intimate use due to hygiene issues given their nature.

- Shipping costs will not be paid for the original receipt of the order at the address provided by the customer, regardless of whether the customer had paid for the shipment or not (free shipping).

- The product to be returned must reach us in perfect condition and in its original packaging, including guarantees, labels and instructions for use. The cost of shipping to our warehouses is borne by the customer.

- Returns of products purchased through the web are not allowed in any of the physical stores ofCosméticos de la Rosa. Web returns must follow the protocol established in these lines.

Thus, the cost of the first shipment (4.95 euros) and the cost of administrative processing and shipping to our warehouses (10 euros) will be deducted from the total to be returned, a total of 14.95 euros. In the event that the customer has been charged the shipping costs the first time, because their order was less than the amount stipulated as free shipping, the costs of the first shipment will not be deducted.

In all cases, the refund of the amount will be made to a bank account number of the person who placed the order or through the bank card with which the payment was made, within a maximum period of 10 days from the receipt of the product in our warehouses.

7. PRODUCT WARRANTY

The products supplied by EXCLUSIVAS TRENDS HAIR SL are guaranteed from the date of receipt of the product against any manufacturing or assembly defect.

The products supplied by EXCLUSIVAS TRENDS HAIR SL are mainly for professional use, intended for companies and professionals, so the guarantee is stipulated by the manufacturer in the guarantee document included in each product to which it applies, and the guarantee period may vary. . It will be established 2 years for consumers and between 6 and 24 months for professionals depending on the guarantee that the manufacturer gives us, which is stipulated in the guarantee document that is sent with the product.

The guarantee of the supplied products applies solely and exclusively to the products themselves, therefore shipping costs between the EXCLUSIVAS TRENDS HAIR SL warehouses and the address where the product is located, both outward and return, are NOT INCLUDED. Thus, both during the warranty period and outside of it, EXCLUSIVAS TRENDS HAIR SL, offers the service of managing the collection of the product from the customer's address, as well as its return for only 15 euros, which will be paid by the customer by transfer bank once the product has been repaired before it is sent back to you. On the other hand, it would also be possible to deliver and collect the device at any of our stores at no shipping cost. If the fault is caused by the manufacture of the product, shipping costs will not be charged.

If a customer sends an electrical appliance with a problem not covered by the manufacturer's warranty to EXCLUSIVAS TRENDS HAIR SLL, the customer must pay 15 euros for collection, handling and shipping costs, regardless of the cost of the repair, which must be be notified and accepted in advance.