The prices of the products displayed on the ASORAL COSMÉTICOS SL website include the Value Added Tax (VAT) that, where appropriate, is applicable.
ASORAL COSMÉTICOS SL reserves at all times and unilaterally the right to modify the price of the products and services offered through its website. To guarantee the customer the certainty and security of the price of their products, this will be the one in force in the advertising coinciding with the time of formalizing the order.
2. PURCHASE METHOD
At the time of formalization of the order through the web, the client's consent is understood to be given for the validity and effectiveness of the purchase agreement that binds the parties. ASORAL COSMÉTICOS SL will electronically store the order data.
The commitment acquired by ASORAL COSMÉTICOS SL of sale and delivery of the products offered is subject to the stock of the advertised product and its availability until the end of stocks, for which ASORAL COSMÉTICOS SL, in its commitment to quality and customer service, tries at all times that the advertised products are available. However, if there are exceptional circumstances of interactive multi-ordering or those that cause the end of stock of the product, the order and the contract signed between the parties will be void by virtue of this resolution clause, fully restoring the customer in case of prepayment. the amounts paid by the same, without any compensation in favor of any of the parties for breach of contract, consequential damage or loss of profit.
3. METHOD OF PAYMENT
The following forms of payment are established:
- Payment gateway with Visa or MasterCard.
4. SHIPPING METHOD AND TRANSIT TIMES
Orders placed before 2 pm will be processed the same day (*).
Orders placed after 2 pm will be processed within 1 day (*).
(*) From monday to friday except holidays.
All shipments will be delivered through the Transport Agency at the delivery address established in the order and within the estimated terms in the following table:
|DESTINATION||General Rate € (VAT incl.)||Rate for professionals € (VAT excl.)||Estimated transit time (**)|
|Peninsular Spain||4.95 / > 30 free||4.95 / > 30 free||1-2 días|
|Spain- Balearic Islands||12.10||12.10||3-4 días|
|Portugal (except islands)||8.95||8.95||1-2 días|
|France (except islands)||25||25||2-3 días|
|Italy (exceptt islands)||25||25||3-4 días|
(**) Transit times are the estimated working days for delivery from when the order leaves our warehouse.
On specific dates such as Christmas, Three Kings or special dates, 24-hour delivery is not guaranteed due to the high volume of goods in transport companies.
After holiday periods, shipping may be delayed 24 or 48 hours due to the high volume of pending shipments.
In shipments to remote towns more than 50 km from any delegation of the transport agency, the delivery may vary between 24 or 36 working hours, as these are special situations.
ASORAL COSMETICOS S.L., reserves the right to modify delivery times without prior notice in the case of orders of several packages or large packages or in case of exceptional stock variations.
In all cases, ASORAL COSMÉTICOS SL will notify the customer of the expected delivery time for their order by email.
5. PLACE AND FORM OF DELIVERY
The merchandise is at all times covered against risks of transport, loss and handling and will be delivered to the address designated at the time of contracting by the client. The subsequent modification of the place of delivery requested by the client may generate additional expenses on the sale price that will be at the expense of the buyer.
The merchandise will be delivered to the customer by the transport company, together with a delivery note containing the data that will allow the customer to be identified, the order, the total to be paid (only for orders in the cash on delivery method) and the number of packages that make up the shipment. Orders for large packages (more than one meter on either side) will be delivered at street level so they will not go up in elevators or stairs. In shipments made by CORREOS, depending on the size / weight of the package, it is possible that CORREOS will not take it to the shipping address and it will have to be collected at the CORREOS office. In the event that the customer is not at the shipping address, their order will remain in custody for a week at the corresponding delegation.
The shipping cost on an order pays for a part of a single shipment to the destination indicated when placing the order. Once the order has been sent, it is not possible to change the delivery address. If the courier company attempts to deliver the order and the customer is absent, an attempt will be made to contact the customer a maximum of three times to make the delivery. If the customer is absent again, the customer must pick up his order by his means at the address that corresponds to the delegation of the courier company that has the package. In case of repeated unsuccessful attempts to contact the customer, the order will be sent back to the warehouse of origin. The customer will be refunded the amount of the order after having subtracted the shipping costs (€ 4.95), whether they have been previously charged or not
If the client verifies errors in the merchandise received or that it is visibly damaged at the time of delivery, they must record these circumstances on the carrier's delivery note and inform ASORAL COSMÉTICOS SL of these facts within a period of less than 48 hours by calling the customer service number at www.cosmeticosdelarosa.com 91 291 37 79 or by sending an email to firstname.lastname@example.org. In any case, the customer must verify that the merchandise has been delivered in perfect condition. Claims made after 24 hours after delivery will not be accepted.
Merchandise that has not been able to be delivered within a period of seven working days from its departure from the ASORAL COSMÉTICOS SL facilities for reasons not attributable to the seller will be returned to the seller, restoring the amounts paid in the case of orders in the modality prepaid except for the original shipping costs (regardless of whether the customer had paid for the shipping or not paid for it in a free shipping) as well as the shipping costs to our warehouses.
The client will have the right to revoke the requested order within a period of seven days from the receipt thereof, prior communication to ASORAL COSMÉTICOS SL In case of exercising this right of withdrawal, the cost of return and damage will be paid by the client. suffered by the product or merchandise. The right to return will not apply to those products that are personalized or that for hygiene reasons or other legally contemplated exceptions are not subject to return.
ASORAL COSMÉTICOS SL will accept only a minimum wear of the product due exclusively to its test to make a decision on its final acquisition without altering the conditions of the product at the time of delivery. In cases of excessive use of the property, its return will not be accepted.
To make a return, the customer must take into account the following:
- Returns are not allowed on products for personal or intimate use for hygiene reasons given their nature.
- Shipping costs will not be paid for the original receipt of the order at the address provided by the customer, regardless of whether the customer had paid for shipping or not (free shipping).
- The product to be returned must reach us in perfect condition and in its original packaging, including guarantees, labels and instructions for use. The cost of shipping to our warehouses is borne by the customer.
- Returns of products purchased through the web are not allowed in any of the physical stores of Cosméticos de la Rosa. Web returns have to follow the protocol established in these lines.
Thus, the cost of the first shipment (4.95 euros) and the cost of administrative processing and shipping to our warehouses (10 euros) will be deducted from the total to be returned, a total of 14.95 euros. In the event that the customer has been charged the shipping costs the first time, because their order was less than the amount stipulated as free shipping, the costs of the first shipment will not be discounted.
In all cases, the refund of the amount will be made to a bank account number of the person who placed the order or through the bank card with which the payment was made, within a maximum period of 10 days from the receipt of the product in our warehouses.
7. PRODUCT WARRANTY
The products supplied by ASORAL COSMÉTICOS SL are guaranteed from the date of receipt of the product against any manufacturing or assembly defect.
The products supplied by ASORAL COSMÉTICOS SL are mainly for professional use, intended for companies and professionals, so the warranty is stipulated by the manufacturer in the warranty document included in each product to which it applies, and the warranty period may vary. It will be established 2 years for consumers and between 6 and 24 months for professionals depending on the guarantee that the manufacturer gives us, which is stipulated in the guarantee document that is sent with the product.
The guarantee of the supplied products applies solely and exclusively to the products themselves, so the shipping costs between the ASORAL COSMÉTICOS SL warehouses and the address where the product is located, both outward and return, ARE NOT INCLUDED. Thus, both during the warranty period and outside of it, ASORAL COSMÉTICOS SL, offers the service of managing the collection of the product from the customer's address, as well as its return for only 15 euros, which will be paid by the customer by bank transfer once the product is repaired before it is sent back to you. On the other hand, it would also be possible to deliver and collect the device at any of our stores at no cost for shipping. If the breakdown is a cause of product manufacture, shipping costs will not be charged.
If a customer sends ASORAL COSMÉTICOS SL an electrical appliance with a problem not covered by the manufacturer's warranty, the customer should pay 15 euros for collection, handling and shipping costs, regardless of the cost of the repair, which must be previously notified and accepted.